Customer analytics has the potential to enable personalised interaction with customers as a basis for increasing sales and customer value for a financial institution. The knowledge that organisations can derive from their analytics efforts is dependent on the data that is considered in the analysis and how it is prepared for analysis.

Data are the lifeblood of decision-making and the raw material for accountability. Without high-quality data providing the right information on the right things at the right time; designing, monitoring and evaluating effective policies becomes almost impossible.

As we reflect on, and in many cases, have good reason to celebrate various aspects of the development of the social, cultural and economic life of independent Jamaica, it is indeed appropriate that we take time out to consider the role that Information & Communications Technology has played in our social and economic development; and more importantly, as we look towards our Vision 2030 Goals, the increased significance of the role that ICT must play as a driver of national growth and development. In this presentation, I will provide the government’s perspective, beginning with the historical context..

 Information and Communication Technologies will play an increasingly important role in Jamaica’s human and material development. This will require a range of policy interventions beyond creating infrastructure and providing new technology applications.

Cloud Computing offers benefits such as lower costs and improved business agility but organisations must excercise due diligence in indentifying services to be outsourced, seleting service providers, and evaluating and mitigating security risk.

 Jamaica’s highly competitive mobile phone industry plus steady growth in financial services and remittances in recent years set the stage for integration and widespread use of mobile financial services. Significant advantages include reduction in transaction costs, greater efficiency and reduced costs toconsumers. Stakeholders must address several important considerations such as regulatory regime, technical options and commercial arrangements.