Apr/May 2017 Articles


The relationship between innovation leadership and sustainability at the firm level is examined. The analysis is informed by research into the turn around at one of Jamaica's leading organisations, Jamaica Producers Group (JPG).


It is clear that companies in the Caribbean now have to be innovative and competitive because preferential arangements with countries outside the region have disappeared. Available data highlights the urgent need for collaboration among business organisations and for additional resources to help firms innovate in ways that directly improve sales performance and commercial success.


HealthCare sectors in the Caribbean, are often overwhelmed by the immediate challenges of service delivery – specifically, the provision of an acceptable quality of health care service at a reasonable cost. However policymakers and practitioners should not lose sight of significant innovation and entrepreneurial opportunities being created in Healthcare as a result of the Digital Revolution.


The unavailability of accessible micro-finance for new venture creation has been a challenge in many potential entrepreneurs’ lives. Potential youth entrepreneurs have been given nothing more than a promise of microcredit as they continue to struggle to acquire small loans to invest in their business ideas and/or grow their entrepreneurial ventures


Diasporans (foreign born population and their off-springs maintaining relations to their country of origin) are vital sources of investment, innovation and entrepreneurship illustrated by locations such as Silicon Valley, Berlin, Taiwan and Republic of Korea. Likewise, Jamaican and Caribbean, with large diaspora populations, can also drive more investments from this source into the region given an enabling environment.


For more than three decades successive governments have promised major transformation of the public sector to make it more efficient and cost effective. Despite minimal success, these efforts have failed to achieve their majour objectives. Now it appears that the domestic and external conditions are aligned to make success possible.


The delivery of a superior customer value is essential to financial firms that operate in a competitive marketplace. The firms must therefore create the business experience that satisfies or exceeds the customer’s expectation.

Local Business News

Starting next year, grocery chain Sampars plans to reach more customers in foreign markets via its e-commerce platform by developing new partnerships overseas.The grocery business aims to grow online sales from two per cent to five per cent, which...

Hurricanes in the Caribbean and sluggish Pacific growth led to reduced free cash flow and slightly higher debt levels for telecoms Digicel Group, according to a report from Fitch Ratings released this month.The region was hit by hurricanes Irma and...

An international summit Tuesday to mark the second anniversary of the Paris climate agreement has drawn world leaders, celebrities, companies, and environmental groups to the French capital, all aiming to keep up momentum on efforts to curb global...

The Privy Council has overturned a decision by Jamaica’s appeal court that GraceKennedy two decades ago stole Paymaster’s business plan and used it as the model on which it established its own business payment firm, BillExpress. “...

Heart Institute of the Caribbean will open a new wing on the medical facility by next March, having spent US$4 million (J$500 million) on the expansion at the Balmoral Avenue complex in Kingston, inclusive of equipment and a cardiac emergency room....

Johann Heaven will serve as interim chief executive of Proven Wealth Limited until the board appoints a new president and CEO.It follows the departure of Chorvelle Johnson, who now heads to number four commercial banking outfit, Sagicor Bank Jamaica...

A Wall Street ratings firm said Monday that a Colorado company is buying Atlantic City's former Revel casino for US$200 million, but the mercurial owner of the shuttered casino insists there is no deal.Moody's Investors Service issued a report...

Continental Baking Company Limited, operator of National Bakery, is building a new bakery outlet in Kingston that will feature storage facilities and 5,000 square feet of retail space.The new distribution point at the corner of Skibo Avenue and...

Petroleum Corporation of Jamaica (PCJ) exited the retail gasolene market when it sold off subsidiary Petroleum Company of Jamaica Limited, or Petcom, last year, but now the state agency is wondering whether to get back into the business.The state...

Scotiabank Jamaica is shuttering all Express banking locations, which were piloted in Kingston and would have been expanded nationally had the two-year experiment succeeded.The four Scotiabank Express branches, which were mostly tagged to retail...

From Harvard Business Review

Tooga/Getty Images The business-casual dress code had Troy Freeman stumped. As the longtime CEO of Otto Hotels & Resorts, now the second-largest lodging company in the world, he’d packed for hundreds of work trips before, but suits were his go-to. Without them as an option, he was having a much harder time. His flight was leaving first thing in the morning for Carmel...
Pedro Pestana/EyeEm/Getty Images People are undoubtedly your company’s most valuable asset. But if you ask cybersecurity experts if they share that sentiment, most would tell you that people are your biggest liability.
Aron Vellekoop Len/Getty Images Because I teach a course on Product Management at Harvard Business School, I am routinely asked “what is the role of a Product Manager?” The role of a Product Manager (PM) is often referred to as the “CEO of the Product.” I disagree because, as Martin Eriksson points out, “Product managers simply don’t have any direct authority over most...
Rachel Botsman, the author of Who Can You Trust?, talks about how trust works, whether in relation to robots, companies, or other people. Technology, she says, speeds up the development of trust and can help us decide who to trust. But when it comes to making those decisions, we shouldn’t leave our devices to their own devices.
akindo/Getty Images Several months ago, a CEO I’ll call Elana, who is deaf, approached me for coaching. As we talked through her leadership skills and organizational political landscape, I quickly realized she was a fantastic listener. As a deaf person, Elana is more intentional about how she listens. In our meetings, Elana and I talk at a slower pace. Elana doesn’t...

Executive Insights

June 28, 2017

The concept of climate change is again a very topical issue. Jamaica has had two recent bouts with heavy rains that have emphasized previously known areas of hazards, and have identified totally new areas that were previously overlooked or were dormant. The estimates of damages are not yet final, and even due diligence will not capture undocumented losses of agriculture, livestock, or illegal housing. Therefore the potential losses will continue as mere replacement does not necessarily equal enhanced restoration.

April 3, 2017

For our younger readers, Venezuela may only have a distant image comprising oilfields and offshore drilling that many have only seen pictures of. Venezuela’s second image may be the beautiful entrants in Miss World or Miss Universe. In these days of modern air travel there are only three convenient routes; one via Miami; one via Panama; or one via Trinidad.

September 25, 2016

In a previous article in this series I questioned the Business Confidence indices for the first quarter of 2016 that showed a positive jump in confidence. I wondered if this was influenced by the expectation of a General Election, a continuity of the then government, or a change of government. I have no definitive reason only intuition, for deciding between these possible influences, or other random answers. Since then several things have happened that serve to further confuse me.

Letters to the Editor

MSBM Review invites your views on any issue of interest to you. Submissions must include your name and email address and should be kept to 300 words or less. We may use letters in either the Print or Web edition of the Magazine.

Blogs

September 30, 2016

Of the five priority Action Areas emerging from the deliberations at the successful IODC 2015 in Ottawa, Canada (i.e., The Charter, Standards, Capacity Building, Measurement, Innovation), the latter—Innovation, otherwise described as the “Problem-Solving” Action Track — is perhaps, the most eclectic and least structured of the areas.

September 15, 2015

No matter what source you subscribe to, the numbers are staggering, when one considers the potential economic value of open data. The McKinsey Global Institute estimates approximately US$3 trillion value potential across 7 domains. The Warsar Institute for Economic Studies projects a contribution of €205 billion annually to the European Union. An Omidyar Network study suggests open data impact for the G20 countries could be US$2.6 trillion per annum or 1.1% of GDP. What does this mean for small developing countries like Jamaica?..

March 10, 2014

The expression "Innovation at the periphery", has become more popular in the last few years and perhaps even over-used in several contexts. It describes technological innovations in seemingly remote geographical regions. It promotes the "skunkworks" innovation that takes place within an enterprise, but outside of mainstream R&D centres. It highlights indigenous frugal innovations that emerge out of developing country contexts, whose global adoption reverse the accepted convention of North-South technology transfer.