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Mobile Financial Services: Issues of Development, Consumer Protection and Regulation
Last modified: 2010-12-22
Abstract
Key Ideas:
- Available evidence suggests that MFS delivery holds significant potential of increasing economic activity
- However, international cases (Kenya, Philippines) may not reflect the prevailing Jamaican conditions: size, number of „unbanked‟, culture
- Significant research and policy analysis are required to locate main implications of MFS for Jamaica
- MFS, if it is to represent significant change, should be promoted and operated to address the needs of bottom of the pyramid users who are more prevalent in the telecoms subscriber base than in the banking client base
- MFS should facilitate easy transfer of funds, enhance micro-financing and access to low-cost sources of credit
- Research on appropriate business model needed
- Illiteracy may pose a deterrent to the adoption of mobile internet based MFS services
- Issues of consumer protection, public education, security and trust are central to the success of MFS in Jamaica
- MSB through TPM and other units to continue research and market analysis on MFS
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