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Branchless Banking 2010: Who’s Served? At What Price? What’s Next? - CGAP Report
Last modified: 2010-11-23
Abstract
CGAP Repot evaluates the evidence from 18 branchless banking providers with a collective total of more than 50 million customers to
answer three questions:
• Does branchless banking reach large numbers of low-income and unbanked clients?
• Are prices for branchless banking lower than prices for traditional banking for the kinds of transactions low-income and unbanked people want to do?
• What other services do these customers want from branchless banking?
The answers to these questions have implications for the business case, customers, and those who hope that branchless banking can boost financial
inclusion.
answer three questions:
• Does branchless banking reach large numbers of low-income and unbanked clients?
• Are prices for branchless banking lower than prices for traditional banking for the kinds of transactions low-income and unbanked people want to do?
• What other services do these customers want from branchless banking?
The answers to these questions have implications for the business case, customers, and those who hope that branchless banking can boost financial
inclusion.
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